Police continue to operate during Microsoft disruption

Police forces across the country are continuing to manage the impact of the global Microsoft service disruption.

Forces have contingency arrangements in place to maintain essential policing services, which includes responding to emergencies that remain the priority.

The disruption which started yesterday, Thursday, 12 November, has affected some email systems and online reporting services.

While some services are beginning to recover, disruption and delays may continue, particularly for online reporting and email communications.

The public can continue to contact the police as normal:

• Always call 999 in an emergency, including where there is an immediate threat to life or a crime is in progress.
• Call 101 for non-emergency matters that require police attention and cannot wait. Callers may experience longer waiting times than usual.
• For less urgent matters, check your local force's website for updates on available reporting services and alternative contact arrangements.

Anyone who has already submitted an online report should be aware that there may be delays before it reaches their local force.

If the matter is urgent, people should contact the police by phone rather than relying on an online submission.

We are aware of reports of fraudsters attempting to exploit the disruption and impersonating Microsoft technical support. We encourage everyone to remain vigilant and never share passwords, security codes or sensitive information with unexpected callers.

Work is continuing nationally to support the safe restoration of affected services.